FAQ

All topics

Print

REGISTRATION

Online registration

I am having trouble registering online. Can you help?

As soon as the online registration for visitors is open, the link to our Online Registration tool can be found on the homepage of the website.

Please note that there are two possibilities to start your online registration:

  • If you are registering online for the first time, please provide your name and email address
  • If you have used our online registration before, we recommend you to start by filling out the “Registered online before” form. Please connect by entering your email address (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

If you do not remember your login or password, click on the link “Forgot login or password” and enter your email. If you do not remember the email that you have already used, please register by creating a new account as if registering for the 1st time.

If you do not remember your login or password, click on the link Forgot Login or password and enter your email.

For further assistance, please fill in the Help desk form by clicking here: Helpdesk form.


Payment methods

What are the different methods of payment?
  • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
  • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What bank information should I use to process my wire transfer?

Please download the bank information here.

When processing the transfer, your bank may make charges and deduct this from the total amount. The bank order must be made with the following indication “Payment at no costs for the beneficiary” to ensure the correct amount reaches us.

What kind of information should I indicate on the wire document?

This information is important to enable us to identify your payment. Please indicate one of the references below:

  • Invoice number: You can find your invoice number at the top left of the invoice. Once registered, your original invoice is automatically sent by post. A copy will be sent by email to the company contact provided on the registration form if the email address was provided.
  • Order ID number: If you register online, you will receive a registration confirmation email with your Order ID number; please quote this number as reference when processing your wire transfer.
  • I do not have an invoice or Order ID number: In order to identify your payment, please indicate your company name as filled in on the registration form, the name of the participants registered and the event for which you registered.
Should I send a copy of the bank transfer?

Yes, it is necessary to send a copy of the bank transfer as a proof of payment to our credit.management@reedmidem.com.

Should I bring a copy of the bank transfer to the show?

Please bring the copy of the bank transfer as a proof of payment.


Invoice

If you would like your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

The client copy is automatically sent by email to the company contact provided on the registration form if the email address was provided to us.

I did not receive my invoice, can you resend it?

If you need a copy, please fill in the Help desk form by clicking here: Helpdesk form. The subject category you need to pick is “Accounting / Invoice / VAT”. and the sub category is copy of invoice

What if my invoice contains a mistake?

If you need your invoice to be amended, please fill in the Help desk form by clicking here: Helpdesk form. The subject category you need to pick is “Accounting / Invoice / VAT” and the sub category is modification of invoice.


Delegate Registration

Can I cancel, amend or replace a delegate registration?

For entertainment

Your registration is personal and cannot be cancelled. Contract is final and binding, and thus non-refundable.

However, your delegate details can be amended by contacting the Customer Helpdesk.

Under certain conditions, it can be transferred to a full-time employee of the same company (of the same country, city, and address).

Please note: you may be invoiced for a replacement request.

To transfer or amend your delegate registration, please fill in the Help desk form by clicking here: Helpdesk form. The subject category you need to pick is “Registration modification”.


Hotel and apartment booking

What is my login and password for accommodation booking?

The link to the online booking tool can be found on the Accomodation page of the website.

An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

For any further assistance, please fill out the Customer Service Helpdesk Request Form

Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mipcom@reedmidem.com"> or by phone: +33 (0)1 79 71 99 70.

Please kindly note that our booking service and special rates are exclusively dedicated to participants.


VISA

Do I need a visa to attend and can you help in getting one?

Depending on your country of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

If you need assistance to get a visa, please be sure to be registered first, then contact us by filling in the Help desk form here: Helpdesk form. The subject category you need to pick is “VISA / invitation letter”.


Badge

Can I receive my badge by post?

Early registered participants for whom we have a photo at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

*Badges are sent to the following countries:

Austria – Belgium – Denmark – Canada -– Finland – France – Germany - Great Britain – Greece - Ireland – Italy – Luxembourg –– Netherlands – Norway - Portugal – Spain – Sweden – Switzerland – United States

Participants who have registered and paid in full will receive an e-ticket (please refer to e-ticket Section).

Where can I retrieve my badge for the show?
  • Self-service badge delivery points located at the show registration area, in the Gare Maritime & the Majestic, by scanning the QR code displayed on the e-ticket or from the mobile app if you have paid in full . If you don’t have your photo, it will be taken onsite upon a presentation of a valid ID.
  • Registration desk located at the Nice airport upon presentation of a valid ID. To retrieve your badge at the airport registration desk you should have your participation paid in full. If you don’t have your photo, it will be taken at the desk.
  • Registration desk located at the show registration area upon presentation of a valid ID. If we don’t have your photo or your registration is not paid in full, you can complete your payment and we will take your photo at the desk.
    Note : We recommend you have your participation paid in full before the show, as well as your photo uploaded on the online database to better your Mipcom experience.
  • My badge has been sent by post but I haven’t receive it?
    If you haven’t received your badge 1 week before the show, please contact our Customer Service.
  • I have lost my badge during the show
    Please contact the registration desk of the Palais located in the Registration area upon presentation of a valid ID.

E-ticket

When will I receive my e-ticket and how can I get it?
  • Registered participants who have paid in full will receive an e-ticket by email up to four weeks prior to the show. After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
  • The e-ticket can also be downloaded by logging onto the Online Database (“Edit my profile” page)
  • The e-ticket can also be downloaded via the mobile app (“MyEvent”section) up to four weeks prior to the show. To save time, save the QR code as an image on your smartphone.
  • How do I retrieve a badge with my e-ticket?

    An e-ticket can be used to collect your badge at a self-service delivery point by scanning the QR code displayed on your e-ticket or at the registration desk.

    I did not receive my e-ticket by email or it is not available on the mobile app or Online Database

    Only registered participants who have paid in full will receive an e-ticket by email or can download it via the mobile app or the Online Database.

    NOTE: If you did not receive your e-ticket please check in your spam folder and also ensure your payment has been successfully delivered.

    If your payment has been completed and you still have not got your e-ticket, please be sure to be registered first, then contact us by filling in the Help desk form here: Helpdesk form. The subject category you need to pick is “Badge / E-ticket”.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please be sure to be registered first, then contact us by filling in the Help desk form here: Helpdesk form. The subject category you need to pick is “Badge / E-ticket”.


    VAT Refund

    How can I collect my VAT refund?

    Participants from abroad may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.
    Please be careful not to lose the top copy of the original repayment VAT invoice which is the only document valid for your VAT refund request.
    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.


    ON-SITE CONCERNS

    Wi-fi & Connectivity services

    What connectivity services are available to me during MIPCOM?
    • Free Wi-fi is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.
      Note: You will find the wi-fi code at the top left of your badge. (@: XXXXXX). You can only connect one device at a time.
      The wi-fi will allow you to read your emails, tweet and connect to the application. It will not support video streaming or downloading of heavy attachments.
      If you require a customised wi-fi service, please contact Viapass. During the show please fill out Customer Service Helpdesk Request Form.
    • Access to e-mail checking points and Plug & Play areas within the Business Centre.
    • Mobile phone and 3G+ Datacard Rental is available.
    • Mobile rental: Contact "Viapass" to rent a smartphone, SIM card or 3G data card during MIPCOM.

    IMPORTANT: The code on your badge - @: XXXXXX – is your login to connect to all services.


    ONLINE SERVICES AND DATABASE

    Online services and database

    What is my login and password?

    Your login is the email address you registered with.
    Enter the email and set up a password. Note that your email must be unique and personal to you.

    Why haven’t I received my activation email?

    To activate your account, you should receive an activation link in your mailbox (this can take up to 72 hours from registration, if the database is already opened).
    The email’s subject line is "IMPORTANT INFORMATION: your online database access”.
    If you haven’t received your activation email within 72 hours following your registration, check your spam folder.

    Otherwise, click on the link labelled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your mailbox. If the problem persists, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other Online Database users?

    To hide your email address, log into the Online Database. On the "My account" page, click on "Preferences", then click at the bottom of the page on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

    How can I manage the meeting notifications that I receive in my mailbox?

    If you want to stop receiving emails related to meeting requests from the Online Database, please visit your participant profile.

    In the “Alert me via email” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his /her own meeting with you.

    You also have the possibility to prevent other people from sending you meeting requests.

    How is Reed MIDEM taking measures to protect my private information?

    It has come to our attention that certain companies have accessed the Online Database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences and change them here.

    How do I update my profile, photo or company information within the Online Database?

    Once connected to the Online Database, you will arrive on the “My Account” page. Please click on the pencil icon, on the bottom of your profile picture frame. We recommend to upload a photo of 120px x 125px in size, and .jpg or .png files.

    To update your company information, your logo or project information, from the “My Account” page, scroll down to “Promote yourself and your company". Click on “Edit”. This will include a series of tabs for updating your company profile, logo or project information.

    How do I read my messages?

    Once logged into the Online Database, an activity toolbar will be displayed at the top of the website. Please click on the mail symbol. This will create a dropdown where your personal inbox and company inbox will be available, along with your latest incoming messages.

    How can I change the order of the delegates on my company’s page?

    From the “Company Account” page, please scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left of the page. You will be able to re-order your delegates by assigning a position number to each one of them and clicking on “Update”.

    How can I promote my company via the Online Database?

    You can benefit from an exclusive 728x90px mega-banner at the top of the online directory to be visible to your peers all year round. There is also a full range of advertising space on the show website that you can book. If you are interested in any of these opportunities, please contact sylvia.ferreira@reedmidem.com.

    You can also upgrade your company’s online package to the Advanced Company Profile in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact audrey.ashworth@reedmidem.com.

    Why am I having trouble viewing the website?

    Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Mobile App

    Why does launching the app take longer than usual?

    When launching the app for the first time, the whole directory (Online Database) is downloaded, this represents a large amount of information. Please be patient and connect your handset to Wi-Fi for faster access. Once completed, the directory will always be available offline so you can access it anywhere. After completing the launch, the app will only update any new participants, companies or sessions.

    Is the mobile app synchronised with my Online Database account?

    The app is synchronized with your Online Database account daily, making it easy to recall any of your favorite participants, companies, sessions and speakers that you have already bookmarked on the website.
    Please note that the agenda is not synchronized on the mobile app.

    How do I login to the Online Database on the mobile app?

    Please click on the “My Event” icon, then “Settings”.

    Which login should I use to log into the Online Database on the mobile app?

    The login is the same as you use to log in to the online database.

    I’ve lost my login and/or password. How do I get them back?

    Please click on the “My Event” icon, “Settings”, then “Forgot password”.

    Where can I find my e-ticket on the app?

    Please click on the “My Event” icon, then on the “My e-ticket” tab.
    Please save it by taking a snapshot screen-grab of the QR code image.

    I am having trouble downloading my e-ticket from the mobile app. Can you help?

    You can also download your e-ticket from your online database profile.
    If you don’t have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge.

    How do I log out from the mobile application?

    Please click on the “My Event” icon, then “Settings”, and “logout”.

    How can I bookmark a session, a speaker, or a company?

    Go to the “Programme” (or “Speakers”, “Companies”) section of the mobile app. Click on the session (or speaker, company) you are interested in, and click on the star in the bottom of the page.

    Where can I find my bookmarked sessions, speakers, companies, participants and my notes?

    You can find all the information you bookmarked in the “My Event” section. The favorite’s sessions are in the “My Agenda” section displayed in calendar view.

    How can I send a message to a participant?

    Go to the “Participants” section of the mobile app. Search for the participant you would like to contact. Select the participant you are interested in. You can read their profile and contact them by clicking on the bubble at the bottom of the page.


    Your personal agenda

    Where can I find my Personal Agenda?

    You can find your Personal Agenda in the 'My Account' page once you have logged in to the online database.

    How can I bookmark a session, a concert or a speaker?

    Bookmark a session by clicking on the agenda icon located in right corner of a session.
    Bookmark a speaker by clicking on the star icon in the right corner of a session.

    How can I retrieve my bookmarked sessions?

    Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

    How can I find my bookmarked speakers?

    Go to the “My Account” tab of the header and click on “Favorites”. Here you will find all the speakers you bookmarked.


    SUBSCRIPTIONS

    Email unsubscription

    How do I unsubscribe to your communications?

    To unsubscribe to our emails, please click on the following link: contact.cnil@reedmidem.com

    LATEST TWEETS

    FACEBOOK

    We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Site Terms. Please note that by using this site you are consenting to the use of cookies.